Once in a while an opportunity appears….Would you like to be trained by the best training programme in the industry?
This is a customer facing role, managing the relationship with BMW/MINI customers who have their vehicles serviced and repaired by us. You must be educated to A level standard or equivalent, have GCSE Maths, English and one other subject grades A* to C/9-4, with an appetite for learning and a commitment to being a positive team player.
Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service.
You’ll learn, grow and develop with us - building a fascinating, challenging and exciting career from the ground-up.
All Service Advisor Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The training programme will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period and on successful completion of the programme, you will be a qualified Service Advisor. You will also have a Level 2 diploma in Customer Service with an exceedingly bright future!
As the UK’s largest prestige motor retail group we provide an outstanding working environment and exciting career opportunities. We are incredibly committed to being the best company to work for.
Our customers are very important to us and we want only the very best people looking after them and their vehicles. Would you like to be that person?
Please note that due to our insurance requirements and the nature of this role, A FULL & VALID DRIVING LICENCE IS ESSENTIAL. If you only have an automatic licence, you must declare this on your application.
You must be eligible to work in the UK.
Additional Salary info: Company car upon completion of course and other excellent benefits.