About the role
Guy Salmon Jaguar Northampton is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic team!
As a Showroom Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar.
You will welcome every customer through our doors, managing their visit, by directing them to the correct department efficiently and offering refreshments throughout, whilst managing incoming calls and connecting them to the right department and other general administrative duties. As a Receptionist/Host for our dealership, you will ensure we provide our customers with the highest possible levels of service, you will take the time to talk to people and build a genuine rapport with them to ensure a smooth introduction to the relevant department.
You will be the first impression on the phone for our clients and guests – a warm, cheerful and professional voice with an ability to efficiently transfer the call. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had a uniquely personal and bespoke service, by putting our customers’ needs at the heart of everything you do.
To achieve this we'll need someone who is a proactive communicator with our management and dealership teams and innovative in your approach to creating experiences. Someone who will use their own initiative where they think it will delight a customer and able to work independently. You will need to collate customer knowledge and anticipate their needs, have excellent organisational and preparation skills coupled with a genuine passion for detail.
You will have previous experience working within a customer service environment delivering and exceeding industry leading standards of customer care and satisfaction at all times, you will possess the confidence and communication skills that inspire trust in customers and colleagues alike and will always be wearing a smile.
Previous experience working with a premium brand and an understanding of the automotive industry would be desirable.
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.
We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme and discounts with popular high street retailers.
We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback.
You will be joining a successful and established team at Guy Salmon Jaguar Northampton, who enjoy working together to be the best at what we do. We want to be famous for the way we care for our customers and if you'd like to be part of that, we'd love to hear from you. Please apply online via Sytner Careers.