About the role
Guy Salmon Jaguar Land Rover Bristol is looking for a punctual and enthusiastic Service Lane Host to join our fantastic team! As a Service Lane Host, you should share your passion for our brand every day and immerse customers in the world of JLR.
You will ensure that we provide our customers with the highest possible levels of customer service; take the time to build a genuine rapport with them to ensure excellent service from Jaguar Land Rover is achieved while visiting our showroom.
You will greet customers at our Service Lane Drive-Thru, providing friendly and attentive service at all times. You will be advising customers of estimated wait times providing them with updates and providing a warm and professional welcome on arrival.
This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Ideally, you will have previous experience working with a premium brand and an understanding of the automotive industry, however, this is not essential.
You should have excellent attention to detail as you will checking over each vehicle as it arrives to ensure your safety, as well as identifying any blemishes or damage on the vehicle. Organisation skills are paramount in this role, as you will be responsible for planning the arrival of several customers with efficiency in mind at all times. Basic computer literacy is also a must as you will be using in-house IT systems and completing online training.
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.
We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme and discounts with popular high street retailers.
We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.