Customer Service Advisor (1) - Sytner Careers

Customer Service Advisor


Laura Boyle, Contact Centre Manager
Full Time
JLR Contact Centre
Closing date
13th October 2021

Job description

Customer Service Advisor – Jaguar Land Rover Contact Centre

An exciting opportunity has arisen for Customer Service Advisors to accompany the continued growth and expansion of our Jaguar Land Rover Contact Centre

The role is a hybrid remote working from home role but you would be expected to make he occasion commute to our base situated at our group Head office near Fosse park. The Contact Centre team are responsible for handling numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting for costs on servicing

You will be responsible for handling each customer query with care and attention to detail as well as being capable of achieving set targets and productivity levels required within a Contact Centre environment

Previous experience within a Contact Centre environment is not essential as full training will be provided. We are looking for someone who is committed to providing excellent customer service to customers with high expectations. Also, someone who can work well under pressure in a very busy and ever changing environment

Finally, to assist in making this venture a success you must possess a positive outlook and also hold a solid track record in terms of reliability

Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'

We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback

Working within a Contact Centre team is a great way to start your career within Sytner. If you think you have what it takes then please get in touch

Please attach your CV and cover letter

More about JLR Contact Centre

JLR Contact Centre

3rd Floor
St Georges House
6 St Georges Way

0116 282100

Apply online now

Do you need any help with your application? Click here to find out more.

Your address

Additional information


I certify that all information provided in this form is true and correct to the best of my knowledge. I realise that false information or omissions may lead to dismissal without notice.

The Sytner Group will use the information provided on this form to process your job application and may use a third party provider to undertake psychometric screening as part of the recruitment process.

We take the privacy and security of your personal data seriously. All information you have provided with this job application is protected under provisions of the Data Protection Act 2018 / GDPR 2016.

For further information about how we use, process and store your personal information and to exercise your data rights please see our privacy notice. By ticking the box below you agree to these terms detailed in the Sytner Group Candidate Privacy Notice.

Benefits and Rewards

As part of the Group’s commitment to becoming the ‘Best Company to Work For’, we operate a Colleague Benefits Scheme. Click to find out more about the benefits of working for the UK’s biggest prestige car retailer.

Read more

Need help with your application?

Please click the link below to read our frequently asked questions. If you do not find the answer you are looking for then please contact us for further assistance.

Read our FAQs