Customer Service Advisor

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Contact
Laura Boyle, Contact Centre Manager
Hours
Full Time
Location
JLR Contact Centre
Closing date
3rd March 2021

Job description

About the role

An exciting opportunity has arisen for experienced Customer Service Advisors to develop our growing Customer Contact Centre within the Jaguar Land Rover division.

The role will be situated primarily at our office in Leicester city centre with the potential for the opportunity for home working once your training has been completed. Our contact centre team is responsible for handling numerous customer queries relating to repair work and servicing of our vehicles. Every query must be handled with care and precision; together with being able to achieve set performance targets and productivity levels that are required within a Contact Centre environment. The ability to work alongside and build relationships with our retailer teams is a must in order to maintain the high levels of service that we pride ourselves on.

 

About you

Previous experience within a Contact Centre environment is not essential as full training will be provided. We are looking for someone who is committed to providing excellent service to our customers with high expectations. You should be able to work well under pressure in a very busy and ever changing environment and be flexible with business requirements. You must possess a positive outlook and also hold a solid track record in terms of reliability and attendance.

 

Why Sytner?

Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.

We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback.


More about JLR Contact Centre

JLR Contact Centre

3rd Floor
St Georges House
6 St Georges Way
Leicester
Leicestershire
LE1 1QZ

0116 282100


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Benefits and Rewards

As part of the Group’s commitment to becoming the ‘Best Company to Work For’, we operate a Colleague Benefits Scheme. Click to find out more about the benefits of working for the UK’s biggest prestige car retailer.

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