Customer Service Executive - Sytner Careers

Customer Service Executive

Share

Contact
Kim Potter, Compliance Operations Manager
Hours
Full Time
Location
Sytner Finance
Closing date
24th January 2022

Job description

Sytner Group are looking for a Customer Service Executive to join us at our head office in Leicester.

 The role will cover the following:

  • Gathering evidence to ensure a thorough investigation can take place
  • Logging complaints on our internal feedback portal
  • Responding to customers with the outcome of the investigation in a timely manner
  • Complete root cause analysis with CSM
  • Produce reports as and when required and present findings to Management
  • Possess excellent written and verbal communication skills
  • Taking calls from customers & dealerships where necessary

 The ideal candidate should have vehicle sales and /or FCA regulatory experience.

 You should have a strong background in administration, excellent customer service skills, have the ability to meet deadlines in a fast paced environment, with an outstanding ability to effectively communicate with key stakeholders, be confident in demanding situations and have the ability to prioritise effectively and organise own workload to meet tight deadlines.

If you truly believe you are exactly who we are looking for and you have the relevant skills, please apply below with a full CV and covering letter explaining why you are the person for the role.

 

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.

We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

 

Additional Holiday

Industry-leading Maternity, Paternity and Adoption Pay

Bespoke Flexible Working Solutions

Enhanced Long Service Awards

Discounted Car Schemes

High Street Discounts

 

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

 

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. 

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

Don’t just take our word for it, click here to find out what our colleagues really think about working at Sytner.

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.


More about Sytner Finance

Sytner Finance

2 Penman Way
Grove Park
Leicester
Leicestershire
LE19 1ST

0116 282 1000


Apply online now

Do you need any help with your application? Click here to find out more.


Your address


Additional information


Terms

I certify that all information provided in this form is true and correct to the best of my knowledge. I realise that false information or omissions may lead to dismissal without notice.

The Sytner Group will use the information provided on this form to process your job application and may use a third party provider to undertake psychometric screening as part of the recruitment process.

We take the privacy and security of your personal data seriously. All information you have provided with this job application is protected under provisions of the Data Protection Act 2018 / GDPR 2016.

For further information about how we use, process and store your personal information and to exercise your data rights please see our privacy notice. By ticking the box below you agree to these terms detailed in the Sytner Group Candidate Privacy Notice.



Benefits and Rewards

As part of the Group’s commitment to becoming the ‘Best Company to Work For’, we operate a Colleague Benefits Scheme. Click to find out more about the benefits of working for the UK’s biggest prestige car retailer.

Read more


Need help with your application?

Please click the link below to read our frequently asked questions. If you do not find the answer you are looking for then please contact us for further assistance.

Read our FAQs