First Line Service Desk Analyst


Aslam Raja, Service Desk Team Leader
Full Time
Sytner Group Head Office (Leicester)
Closing date
24th May 2019

Job description

Due to an internal promotion, Sytner Group currently have an exciting opportunity for a First Line Service Desk Analyst to join us!

As an experienced Customer Service Professional, you will join our IT team and be an instrumental part in delivering new and improved ways of providing the best support possible for our internal customers.

You will be passionate in providing outstanding levels of customer service as the role will require you to build internal relationships. Excellent communication skills are also essential to communicate clearly with customers about incidents and service affecting issues.

You will need at least a year’s demonstrable experience in a Customer Service Function and have the following skills -

  • Familiar with service desk technology solutions as well as printers and mobile devices
  • Practical knowledge of Windows 7 and Windows 10 as well as strong knowledge of Office 2010, Office 2016 and modern Internet Browsers.
  • Ability to prioritise work and demonstrate initiative
  • Self-motivated with a proactive attitude
  • Familiar with service desk technology solutions as well as printers and mobile devices
  • Undertaking fault finding on technical issues or escalating as required

This is a fantastic opportunity to build your career within the UK's largest prestige motor retail group. The Sytner Group currently represents 21 of the world's most desirable vehicle brands, in over 140 dealerships across the UK. We aim to provide an outstanding working environment and exciting career opportunities and are incredibly committed to being the best company to work for.

More about Sytner Group Head Office (Leicester)

Sytner Group Head Office (Leicester)

2 Penman Way
Grove Park
LE19 1ST

0116 282 1000

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Benefits and Rewards

As well as being surrounded by a supportive team, there are plenty of fantastic tangible benefits available to Sytner Group colleagues. From collleague car purchases, to childcare vouchers; find out more about the benefits of working for the UK’s biggest prestige car retailer.

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