Second Line Service Desk Analyst

Sytner Group Head Office (Leicester)

Aslam Raja, Service Desk Team Leader
Full Time
Sytner Group Head Office (Leicester)
Business area
East Midlands
Sytner Group
Closing date
28th March 2019

Job description

Due to an internal promotion and an expanding team, Sytner Group currently have an exciting opportunity for a Second Line Service Desk Analyst to join us!

As an experienced IT Support professional, you will join our IT team and be an instrumental part in delivering new and improved ways of providing the best support possible for our internal customers.

You must be passionate in providing outstanding levels of customer service as you will build internal relationships. Excellent communication skills are also essential as you will communicate clearly with customers about incidents and service affecting issues at all times.

You will need at least 2 years’ demonstrable experience in an IT Support function and the following technical skills -

  • Excellent troubleshooting skills.
  • Excellent practical knowledge of Windows 7 and Windows 10 as well as strong knowledge of Office 2010, Office 2016 and modern Internet Browsers.
  • Active Directory administration - Creating user accounts, reset passwords and modify security groups.
  • Basic Exchange Server administration - creating and maintaining mailboxes and distribution groups.

This is a fantastic opportunity to build your career within the UK's largest prestige motor retail group. The Sytner Group currently represents 21 of the world's most desirable vehicle brands, in over 140 dealerships across the UK. We aim to provide an outstanding working environment and exciting career opportunities and are incredibly committed to being the best company to work for.

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