Service Desk Analyst - Sytner Careers

Service Desk Analyst


Joseph Mee, Service Desk Manager
Full Time
Sytner Group Head Office (Leicester)
Closing date
10th July 2022

Job description

About the role

Sytner Group currently have an exciting opportunity for a First Line Service Desk Analyst to join our growing IT team.
This role is an instrumental part in delivering new and improved ways of the best technical support possible to our internal customers
Your typical duties will include:
• Working with service desk technology solutions as well as printers and mobile devices
• Ability to prioritise work and demonstrate initiative
• Self-motivated with a proactive attitude
• Undertaking fault finding on technical issues or escalating as required
• Providing general technical support and advice to internal customers over the telephone and via email
• Offering outstanding customer service to customers.
This role is a full time position, working Monday-Friday on a flexible working pattern.

About you

We are looking for an experienced First Line Service Desk Analyst. You will be passionate in building internal relationships and will have excellent communication skills to clearly advise customers about incidents and service affecting issues. The ability to prioritise work and demonstrate initiative is also essential.
The following skills will also be advantageous:
• Familiar with service desk technology solutions as well as printers and mobile devices
• Practical knowledge of Windows 10 as well as strong knowledge of Office 2016 and modern Internet Browsers will be a distinct advantage.
• Basic network and telephony troubleshooting.

Why Sytner?

Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package.
We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:

Additional Holiday
Industry-leading Maternity, Paternity and Adoption Pay
Bespoke Flexible Working Solutions
Enhanced Long Service Awards
Discounted Car Schemes
High Street Discounts

At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

More about Sytner Group Head Office (Leicester)

Sytner Group Head Office (Leicester)

2 Penman Way
Grove Park
LE19 1ST

0116 282 1000

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If you wish to apply for this vacancy, please click the link below to be taken to our vacancy application system to continue. 

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Benefits and Rewards

As part of the Group’s commitment to becoming the ‘Best Company to Work For’, we operate a Colleague Benefits Scheme. Click to find out more about the benefits of working for the UK’s biggest prestige car retailer.

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