If someone wanted to become a sales executive what key skills and attitude would they need?
The most important aspect for me would be passion, determination and willingness to learn.
What is your favourite part of your job?
I absolutely love meeting new people; from potential customers to the younger generation who come in the showroom to dream.
Three words that sum up the people in your team?
Loyal, happy and informative
What does your place of work do to help its colleagues maintain work-life balance?
I feel extremely proud and privileged to work for such an amazing company and actually enjoy the parts of work which are outside the typical remit i.e. events.
How do you know you are making a difference?
I take pride in ensuring my customers feel they have had the best possible experience from start to finish. I feel I help them make a purchase rather than selling a car. This is regularly expressed to management through customer feedback. Over and above, I believe it’s the little things that really make a difference in this sector of the market; recently one of my customers underwent a major operation so a week after he arrived home I delivered him a get well soon Lamborghini Shield cake; he was absolutely blown away!
Can you tell me about the culture in your workplace?
I am regularly told that the dealership always feel like one big happy family and I think this really comes across to customers who often just pop by to enjoy a coffee with us.
How have you developed since working for Sytner?
I think my ability to work as part of a team has improved a lot since working for Sytner. I like to ensure that as well as the customer being happy, all departments involved in the process are happy too.
What’s been one of your proudest moments working at Sytner?
Achieving my Lamborghini Master Salesperson certification at the factory in Sant Agata
What advice would you give to recent new hires?
To completely embrace the job. Knowledge is power; ensure they know more than the person walking through the door. This will involve listening to those with experience in the dealership as well as doing their own research too.
If you could go back and give yourself some career advice when you were 15 years old, what would it be?
I would absolutely not change a thing about my career path, I learnt a lot by starting my career in a different division and worked myself up into a job I absolutely love.