I have worked with the Audi brand for 5 years and with Sytner for 3 years since they bought the company in July 2016
If someone wanted to become an Aftersales Manager what key skills and attitude would they need?
To be approachable, fair and consistent. I believe that being a real ‘people person’ with an open mind helps massively in this role - being able to really listen and understand what people are telling you (customers & colleagues). I also believe that having a good understanding of other peoples personalities and behavioural traits due to their personality ‘type’ is a huge benefit in understanding the best way to approach that person.
What is your favourite part of your job?
Interacting with my team and being able to listen and coach them into improving, which then increases their confidence and job satisfaction – thus seeing even more improvements. Seeing progress, in all aspects, makes me happy.
Three words that sum up the people in your team?
Fun, fair and understanding of each other
What does your place of work do to help its colleagues maintain work-life balance?
We offer shift work, flexible working patterns and a 1 in 4 weekend rota
How do you know you are making a difference?
My team retention is at zero since being in this role. 1-2-1 reviews are well received and good feedback. Figures wise, we are improving every month year-on-year. Have improved in all main KPI’s too, mainly due to the right team attitude.
Can you tell me about the culture in your workplace?
I believe that we have a one-team attitude here at North Wales Audi. I think that it helps that we are a small business (60 staff) so are very-much like ‘family’
How have you developed since working for Sytner?
Personally I feel that I have developed massively since working for Sytner. Progressing from Trainee Service Advisor to Aftersales Manager in my 5 years at North Wales Audi has been a fantastic experience. I have learnt so much about other people and other personalities and how to approach different people and different personalities, but have also learnt so much about myself – how to present myself and now truly understand myself and other around me. I am personally much more confident, happy and understanding since working for Sytner.
What’s been one of your proudest moments working at Sytner?
Being promoted to Aftersales Manager and also graduating from the Sytner Aspiring Managers Programme
What advice would you give to recent new hires?
Be fair, open-minded and don’t be afraid to contribute any ideas and thoughts you may have. Honesty and good work ethic goes a long way.
If you could go back and give yourself some career advice when you were 15 years old, what would it be?
Look outside the box – I trained as a beauty therapist and really thought that’s what I wanted to do my whole life. 5 years in I realised that there was more to life, bigger and better careers and opportunities out there. I never dreamed of even thinking about working in the motor-trade, but I am so glad that I fell in to the Service Advisor role. I absolutely love my job and am still amazed at the level of opportunities there are within Sytner.