Nikki Woodford

BMW Divisional Business Development Manager - Sytner Leicester BMW

Name

Nikki Woodford

How long have you worked for Sytner Group?

24 years.

How has your job changed in that time?

I started out in Warranty Administration and then became a Service Advisor and then CRM Manager.

For someone who wanted to become a CRM manger, what key skills would they need?

Initiative, analytical, persuasive, resilient, team player, structured, interpersonal skills, innovative.

What is your favourite part of your job?

Identifying and improving performance in the dealership, be it for staff or customers.

Three words that sum up the people in your team?

Knowledgeable, positive thinking, team players.

Favourite saying?

“You create your own luck.”

Things you like?

Tennis, travelling, a good movie.

If you could take one item to a desert island what would it be?

My husband.

Favourite TV programme

Spooks.

Hidden talents?

I completed the Beijing Marathon in 2000.

I will never been seen without…

my trainers.