Rachel Anstiss

Front of House Manager - Wakefield Audi

When did you start working at Sytner Group?

April 2006

If someone wanted to become a Front of House Manager, what key skills and attitude would they need?

They would need commitment and dedication, be flexible and hard working. Customer satisfaction needs to be key at all times.

What is your favourite part of your job?

My team

Three words that sum up the people in your team?

Hard working, fun and loyal

What does your place of work do to help its colleagues maintain work-life balance?

Working rota and flexibility

How do you know you are making a difference?

Feedback from my team and management

Can you tell me about the culture in your workplace?

One team culture

How have you developed since working for Sytner?

I have developed personally and become more confident to push myself out of my comfort zone to achieve new things

What’s been one of your proudest moments working at Sytner?

Being nominated for the Aspiring Managers Programme

What advice would you give to recent new hires?

Work hard and you will see the benefits

If you could go back and give yourself some career advice when you were 15 years old, what would it be?

Research in to the jobs and opportunities that are out there. I did not set out to be in the motor trade, however I would not change a thing.