Sales Executive - Graypaul Birmingham
When did you start working at Sytner Group?
I started with the Sytner group on 1st July 2013, at 18 years old.
If someone wanted to become a Sales Executive, what key skills and attitude would they need?
They would need a few things. Hard work, because the results don’t come easy. Patience, because there is a lot to learn about the job and the way you work in the role. Perseverance, because the results take time. People skills, not just for the customers, but for the team around you.
What is your favourite part of your job?
Representing 2 of the most prestigious brands in the world, not just the automotive industry. The experiences that brings, the clients that you get to meet and the customer experience you get to deliver in the end is something that only these brands can offer.
Three words that sum up the people in your team?
Hard-working. Passionate. Driven.
What does your place of work do to help its colleagues maintain work-life balance?
Our work place is very lenient with this. We all muck in to cover each other when necessary. If someone has their child’s school play, not a problem. If you need a day off on short notice, not a problem. Everyone is here to help each other out and nothing is too much of a problem.
How do you know you are making a difference?
Seeing results at the end of months/quarters is one thing, but more than that is the customer feedback. Myself and the rest of the team are working hard to ensure we are the best business out there for the customer experience/journey, so when we get the feedback, we know we have made a difference.
Can you tell me about the culture in your workplace?
We are one team. As I said above, nothing is too much hassle and everyone mucks in together. Whether that’s to help a colleague, or deliver an end result to a client, we will all help. It is an enjoyable work environment when the team are like this.
How have you developed since working for Sytner?
I have developed every year that I have worked here, from support in my working role, to the opportunity to learn new areas of the business. Even to helping me with studies outside of the business. It has all helped me get to where I am today.
What’s been one of your proudest moments working at Sytner?
Proudest moment for me is just progressing. From starting as a Parts Apprentice to now being a Ferrari Sales Executive, I am happy for where I am at. Excited for the next steps!
What advice would you give to recent new hires?
Learn from your colleagues and be as helpful as you can. Listen to peoples work styles and just surround yourself with people in the same mind-set as you. Find a mentor, someone who is in a senior position, perhaps a position you aspire to be in, then learn from them every day.
If you could go back and give yourself some career advice when you were 15 years old, what would it be?
Not to rush the process and nothing comes easy. Show up every day, work hard, help everyone as much as you can, listen and learn, then good things will come.