Visar Lokaj

Sales Manager - West London Audi

When did you start working at Sytner Group?

October, 2014

If someone wanted to become a New Car Sales Manager, what key skills and attitude would they need?

Integrity, Discipline, Organisation, Positivity and Enthusiasm

What is your favourite part of your job?

Making a difference every day, making people happy and going home with a sense of accomplishment.

Three words that sum up the people in your team?

Unique, Diverse and Surprising

What does your place of work do to help its colleagues maintain work-life balance?

We operate early/late start and finish( for parents on the school run) , long weekends on/off and special days off for major events

How do you know you are making a difference?

When I receive positive feedback from members of my team about how they feel, customers messaging about their wonderful experience received. Achieving success with my financial/sales performance.

Can you tell me about the culture in your workplace?

I like to provide my team and department with all the right tools in their “toolbox” and create an environment where everyone can run their own business within a business. We have a lot of fun and a “one team ethos”, everyone looks out for each other.

How have you developed since working for Sytner?

I have learned a huge amount since I started, from understanding customers and the art of negotiation, to being involved in operating a multi-million pound department/business, with recruiting and training the best people around me. My career and personal development have blossomed.

What’s been one of your proudest moments working at Sytner?

I started as a Sales Executive without having ever worked in the automotive industry. I was able to progress very quickly to Sales Controller and then when I became the New Car Sales Manager that was my proudest moment. It was the goal I set myself to achieve once I had started with Sytner all those years ago!

What advice would you give to recent new hires?

Take every opportunity to learn and develop, believe in yourself and smile in the face of adversity.

If you could go back and give yourself some career advice when you were 15 years old, what would it be?

Don’t chase the money, chase your dreams and passion and don’t try to grow up too fast.